In some cases, you may want to modify an order after you placed it to AliExpress/Topdser, to change the supplier, the shipping method, or any other reason.


Cancel Order

When your order is in the "Awaiting Payment " tab, and the AliExpress order number has already been generated as below. Click the Purchase order No. and it will direct to Aliexpress.

Then click " Cancel order" in Aliexpress order detail

If the order is source from Topdser, click the purchase order number and it will direct to order details page.

Then click cancel order.

Sync Canceled Order

Once you have canceled the order on AliExpress/ Topdser, please go back to the order page on Topdser. Then, click "Sync All Orders" and wait a few minutes.

Note: It may take up to 4h for Topdser to sync the order status from AliExpress, but you can manually sync to speed this up. Order source from Topdser will sync immediately once cancelled.

Now you can place it again, it will go back to the "Awaiting Order" tab, and you will just have to pay for it on AliExpress.

Did this answer your question?